Privacy Policy

1. Introduction

Flicker Electrical Services, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our electrical services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form on our website
• Request a quote or estimate
• Contact us by phone or email
• Schedule a service appointment

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Physical address (service location)
• Service type and project details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or source
• Date and time of visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve the functioning of our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.

Types of cookies we may use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may limit some features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Services

• Process your service requests and inquiries
• Provide electrical services at your property
• Schedule and confirm appointments
• Send service-related communications

3.2 To Communicate With You

• Respond to your inquiries and requests
• Send appointment reminders and confirmations
• Provide updates about your service
• Send promotional materials (with your consent)

3.3 To Improve Our Website and Services

• Analyze website usage and performance
• Identify areas for improvement
• Enhance user experience
• Develop new services and features

3.4 For Legal and Compliance Purposes

• Comply with legal obligations and regulations
• Respond to lawful requests from authorities
• Enforce our terms of service
• Protect our rights, privacy, safety, and property

4. Who Has Access to Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Employees and Contractors

We may share your information with our employees and contractors who need access to perform their job duties, such as:

• Electricians providing services at your property
• Customer service representatives responding to inquiries
• Administrative staff processing service requests

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• FormSubmit.co for form submission handling
• Analytics providers for website usage analysis
• Hosting providers for website infrastructure
• Email service providers for communications

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.3 Legal Authorities

We may disclose your information when required by law or in response to valid legal requests from governmental or regulatory authorities.

5. Third-Party Services

Our website uses the following third-party services:

5.1 FormSubmit.co

We use FormSubmit.co to process contact form submissions. When you submit a form, your information is transmitted to FormSubmit.co, which then forwards it to our email. FormSubmit.co's privacy practices are governed by their own privacy policy. For more information, visit formsubmit.co.

5.2 Google Analytics

We may use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information about how visitors use our site, including IP addresses, browser types, and pages visited. Google may use this data to evaluate your use of the website and compile reports. For more information, see Google's Privacy Policy.

5.3 Google Maps

We may embed Google Maps on our website to display our business location. Google Maps may collect location data and usage information. For more information, see Google's Privacy Policy.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before using their services.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Specifically:

• Service Records: Retained for the duration of our business relationship plus seven years for legal and warranty purposes
• Contact Form Submissions: Retained for up to three years for follow-up and service history
• Website Analytics: Aggregated data retained for two years; individual visitor data retained for 26 months
• Marketing Communications: Contact information retained until you opt out or request deletion

When personal information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To make a request, contact us at the email address provided below.

8.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

8.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions such as legal retention requirements or legitimate business needs.

8.4 Right to Opt-Out of Marketing

You have the right to opt out of receiving marketing communications from us. To opt out, click the "unsubscribe" link in any marketing email or contact us directly.

8.5 Right to Data Portability

You have the right to request that we provide your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at inbox@flickerelectricalservices.org. We will respond to your request within 30 days.

9. How to Delete Your Data

If you would like us to delete your personal information, please follow these steps:

1. Send an email to inbox@flickerelectricalservices.org
2. Include "Data Deletion Request" in the subject line
3. Provide your full name and the email address or phone number associated with your account
4. Specify which data you would like deleted (or request deletion of all data)

We will process your request within 30 days and confirm once your data has been deleted. Please note that some data may be retained for legal or legitimate business purposes, such as records of services performed.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

Parents or guardians who believe their child has provided personal information to us should contact us at inbox@flickerelectricalservices.org.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this page
• We will post the revised Privacy Policy on this page
• For significant changes, we may provide additional notice through our website or by email

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all privacy-related inquiries within 30 days.